Frequently Asked Questions

How do I sign in?

Kindly contact your respective laboratory for the sign in link.

When will I get my result? And is it possible to follow up on it?

This depends on the type of test that you have taken. To follow up on this, you may contact the laboratory in charge of your test. Check your test status here.

Given that the status of my test is [insert status here], how much longer will it take to get my test result? What does a rerun mean?

Dashlabs.ai does not have this kind of information. Kindly contact the laboratory in charge of
your test. A “rerun” means performing the laboratory testing again to get a clearer result. This is normal and is part of the quality assurance provided by our labs.*

*As a precaution, make sure to get tested more than 24 hours before your flight. 

Can you change the time and/or date the results are released? Given that test results for flights are very strict about the timeframe.

No. Falsifying the time and date of laboratory test results is a serious offense that is punishable by fines or imprisonment.

Can I get a refund for my test?

Kindly refer to your respective laboratory.

Do you offer official receipts?

Dashlabs.ai does not issue official receipts. Should you require one, kindly contact your
respective lab.

What should I do if I input the wrong information during patient registration?

Get in contact with your respective laboratory and kindly send them your retrieval code
and information to be corrected.

Can I change my appointment schedule?

You may contact your respective laboratory and/or swabbing site.

How to book a demo?

Start your paperless journey with Dashlabs.ai by booking a demo here.

When can I schedule a demo?

Our team is ready to assist you with your booking 24/7. Schedule a demo here and we’ll discuss your needs together.

How long does a demo usually take?

A demo will only take 30 minutes to one hour of your time.

How long does the onboarding process take?

Our onboarding process with a laboratory takes one to two weeks, depending on the size of the laboratory.

How does the onboarding process work?

After a visit to your laboratory, we tailor-fit Dashlabs.ai into your processes so it seamlessly fits your workflows and meets your other unique needs and specifications. Then, we facilitate the onboarding and start training your employees on using Dashlabs.ai. Once everything is satisfactory, your official custom Dashlabs.ai software is rolled out.

When can we onboard?

Right away. The onboarding process will start once the contract has been signed and the onboarding fee has been paid.

How much does your software cost?

Diagnostic - Php 5 per test
Clinical Chemistry
Hematology Analyzer
Clinical Microscopy

COVID-19 - Php 15 per test
RT-PCR
Antigen
Antibody

Diagnostic Imaging - Php 10 per test
X-ray
Ultrasound

What do we get when we join Dashlabs.ai?

Aside from access to the Dashlabs.ai dashboard, you will be entitled to 24/7 customer support, monthly wellness checks, and all future updates and features that we will be releasing.

Do you have a free trial?

Yes, we have a two-week free trial. You may avail it here.